MEDIA RELEASE
Department of Home Affairs Delivers

Pathway to Immigration Status Support in

Parramatta

OFF ICIAL

17 June 2026

A new online support service has been launched by the Department of Home Affairs to make it quick and easy for individuals in Australia to resolve their immigration status, particularly for those with visas approaching expiry.

Individuals can now book a confidential appointment online with a Status Resolution Officer at a convenient time via a new digital tool. This makes it straightforward for those wanting to resolve their immigration status to apply for a substantive visa or arrange to depart Australia.

The Status Resolution Service offers a voluntary opportunity to engage early and resolve immigration status before compliance action is taken. Under the Migration Act 1958, a person who does not hold a valid visa is an unlawful non-citizen and may be detained and removed by Australian Border Force at any time.

In addition to the online appointment tool, the department is also hosting a community event at the Parramatta PHIVE (5 Parramatta Sq, Parramatta) on 25 and 26 June (9:30am – 4pm), providing free visa advice. This face-to-face service aims to assist individuals in resolving their immigration status, including those from culturally and linguistically diverse backgrounds.

A spokesperson from the Department of Home Affairs said outreach events provide an opportunity for those who need assistance to come forward and voluntarily resolve their immigration status.

“The Status Resolution Service provides a voluntary pathway for individuals to resolve their immigration status before Australian Border Force compliance and enforcement action, which can occur at any time.

“Living in Australia without a valid visa can be stressful and create uncertainty. Resolving your immigration status can bring stability, security and peace of mind. The new online booking tool makes it simple for individuals to take that step in the right direction,” the spokesperson said.

The department’s Status Resolution Service operates across Australia, and over the past 12 months the team has met with more than 2,000 community leaders, delivered 70 outreach events and spoken directly with more than 650 non-citizens.

The new service is separate from the Australian Border Force, and all meetings are voluntary.

Appointments can be requested at: https://immi.homeaffairs.gov.au/what-we-do/status-resolution-service/meet-with-us

Media contact:
Home Affairs Media
media@homeaffairs.gov.au